Disconnected Wiring between APU and mount (terminals A or E)
Disconnected power, ignition, or ground at APU
Steps to Resolve:
Ensure vehicle ignition in ON and has been for at least 10 minutes. By design, the Axon Fleet Power Unit will drain to 25% capacity with the ignition off if the camera is in buffering or event mode. If the Axon Fleet Power Unit has been depleted (below 25%), then some time is needed to recharge the battery. The Axon Fleet Power Unit will only charge while the vehicle ignition is on (in typical installations).
While the camera is in the mount, slide the power switch off, wait 15 seconds, and then slide the power switch on. (If there is no change, go to the next step)
While camera is in the mount, slide power switch to off and remove from mount. Wait 15 seconds and replace camera in mount with power switch remaining off. Once mounted securely in the mount, slide power switch on. (If there is no change, go to the next step)
If available, move the camera to another known working mount. Does the camera power on?
Yes, go to step 7.
No, go to the next step.
Dock the camera in an Axon dock. Does the camera illuminate when docked?
Yes, wait for solid green status light and then return the camera to car mount and try again. Go to next step.
Check the status LED of the Axon Fleet Power Unit (location of the power unit varies per installation, but they are typically located behind the front passenger seat against the prisoner partition). While the ignition is on, is the status LED of the Axon Fleet Power Unit solid red?
Yes, ensure there are not obvious wire disconnects at the power unit and camera mount.
No, with the camera removed from the mount, remove the GPIO terminal plug from the power unit, wait 10 seconds, insert the plug in the terminal, and then go to the next step.
When the GPIO plug is replaced and the vehicle ignition is on, does the Axon Fleet Power Unit status LED illuminate and come to a solid red?
Yes, remount camera and go to the next step.
No, check the inline fuses on the power (red) and ignition (orange) wires (the listed colors are typical for the Axon-supplied wiring harness). If the fuses are good, advanced troubleshooting is necessary. Please contact Axon Technical Support.
Place the camera in the mount, slide the power switch to on. Does the camera power on?
No, go to the next step.
Remove the cover from the top side of the mount to expose the green GPIO terminal. Ensure all wire connections are correct as shown in the Axon Fleet Installation Manual. Are the connections correct?
No, correct the wiring to be consistent with guidelines in the Axon Fleet Installation Manual and test again. if the problem persists, advanced troubleshooting is necessary. Please contact Axon Technical Support.