- Firewall or Antivirus Blocking Communications between Camera and MDT
- VPN Software not Configured for Local Network Traffic
- Camera not Connected to Wifi
- Router not broadcasting SSID
- Wrong SSID or Password for the WiFi in Evidence.com
- MDT not on the same Network as the Camera
Steps to Resolve:
- Ensure the camera is connected to Wifi
- The camera will display a solid magenta LED on the top center of the camera. You must view this LED from the front of the camera, as the mount blocks the view from the rear.
- A blinking magenta LED or no LED means the camera is not connected to Wifi, see help.axon.com/hc/en-us/articles/115000396814
- Ensure the MDT is connected to the same WiFi (subnet) as the camera
- In a typical configuration, the camera is connected via Wifi and the MDT is connected via Ethernet to the same router. Ensure the MDT is connected to the same router that is producing the Wifi network for the camera
- Disable any VPN software running on the MDT
- If this resolves the connectivity issue, your VPN software must be reconfigured
- Disable any third-party antivirus software
- Some antivirus programs may detect the local network traffic between the cameras and MDT as a threat and block the communications. If disabling your antivirus software resolves the connectivity issue, you must reconfigure your antivirus.
- Disable any third-party firewall
- The View XL installer will automatically configure Windows Firewall with the appropriate exceptions. However, third party applications will need to be independently configured. If disabling your firewall resolves the connectivity issue, you must reconfigure your firewall to open UDP ports 5005 - 6005.