There are several conditions that can cause cameras in an Axon Dock to flash red, yellow, and green repeatedly. Typically this indicates that the Dock is experiencing a network error or that the Dock has not yet been registered to your agency's Evidence.com account.
Note: An Axon Dock firmware update will cause the cameras in the docking station to flash red, yellow, and green repeatedly for 5-10 minutes. If the dock does not resume normal operation after this time period follow the steps below.
Troubleshooting Actions:
Ensure your Axon Dock has been registered, see Registering the Axon Dock or the Axon Dock Installation Manual for information on registering your Axon Dock.
If the Axon Dock is already registered and was working properly, try these troubleshooting steps to resolve the problem:
- Reset your Axon Dock:
- Using a paperclip or similar item, press the reset button on the dock. This is located next to the WAN port and looks like a small pin hole.
- The dock will begin a reboot process which takes 1 - 2 minutes.
- If resetting the dock does not resolve the problem:
- Remove and reseat the camera/controller and wait two minutes to see if the condition corrects itself.
If all the cameras/controllers in the Axon Dock are blinking red, yellow, and green, there is likely a network or service issue. Check with your agency IT for any network connectivity issues. If your network is functioning correctly, login to the Axon Dock and go to the Status page to check the device status. Also, check for any Axon service updates or announcements. If there are no errors, contact Axon Customer Service for any other questions. - If the camera/controller continues to blink red, yellow, and green, place a camera/controller that is operating normally in the dock and wait 2 minutes.
- If the normal operating device blinks red, yellow, and green, there is a network or service issue. Check with your agency IT for any network connectivity issues. If your network is functioning correctly, login to the Axon Dock and go to the Status page to check the device status. Also, check for any Axon service updates or announcements. If there are no errors, contact Axon Customer Service for any other questions.
- If the normal operating device is not blinking red, yellow, and green after 2 minutes, reconnect the original device, login to the Axon Dock, and go to the Status page to check the device status. If there are no errors, contact Axon Customer Service for assistance.
- Remove and reseat the camera/controller and wait two minutes to see if the condition corrects itself.