There are 3 main reasons why a user may have issues logging into Axon Capture:
- Ensure that the role of the user has the permission for Axon Capture set to Allowed in your Evidence.com account. If this is set to Prohibited the user will not be able to log in.
- If you have IP restrictions enabled in your Evidence.com account the IP address of the mobile device must also be in the allowed IP address range. If the IP address of the mobile device is not within your allowed range the user will not be able to log in to Axon Capture.
- The user is using the wrong agency sub-domain. When the app prompts you to enter in your agency name the user must enter in the sub-domain of the agency's Evidence.com account. For example, if the Evidence.com account URL is TaserPDAZ.Evidence.com, all the user would have to enter is TaserPDAZ .