Submit a request
Returns Investigations Critical Event Assistance

Troubleshooting

Critical Fault error over cartridge bay(s)

 or 

  1. Place the safety switch to SAFE position
  2. Remove the cartridge and clean the contacts of the cartridge and the CEW
  3. If not resolved, try another cartridge.
  4. If not resolved, try another battery.

If a new cartridge and new battery do not resolve the issue the X2 may need to be sent in to Axon for inspection.