The E2 error is displayed on the CID when the weapon detects that the date/time is off on the weapon. This can occur if the battery has been left out of the device for an extended period of time or that the device has not been connected to Evidence Sync for an extended period of time.
- Connect the CEW to Evidence Sync and allow it to update the time. This will happen automatically when the device is connected and the logs appear in Evidence Sync.
- Disconnect the CEW and re-insert the TCAM.
If the “E2” disappears, continue normal use.
- If the E2 error remains, remove the cartridge (if there is one) and the TCAM. Place the safety in the ARMED position and insert the TCAM. After boot-up, and place the safety in the SAFE position.
If the “E2” disappears, continue normal use. If not, the TCAM and CEW should be sent to Axon for inspection.