When navigating to the docks status page there is a red X and “000” shown to the right.
If the dock UI shows a red X next to Time Server:
- Navigate to the ADMINISTRATION tab and scroll down to the SSL Configuration section, check mark both check boxes labelled Require SSL for Initial Time Check and Accept only SSL Requests. Click Save Changes.
- Reboot the dock. Register the dock if it is not already registered.
If the dock UI shows something other than a red X next to Time Server:
- The IP addresses of Evidence.com need to be whitelisted. Please contact Customer Service to obtain a list of these IPs.