Note: Axon Customer Service can only reset the password/security questions of customers in the default Admin role. If you are in any other role besides the default Admin role, such as a User, you must contact your agency Evidence.com administrator to reset your password/security questions.
If your agency uses Single Sign On (SSO) contact your agency IT department to reset your login credentials.
Forgot Username/Password?
- If you have forgot your password navigate to your Evidence.com login page for your agency and click on Forgot your username or password?
- Fill in the email address field with your agency email address and select username or password, or both, depending on what you need to recover.
- Enter in the code provided and then click Submit.
If the email address you entered is in Evidence.com you will receive an email with a link to reset your password, a temporary password, or your username, depending on what option you selected previously.
Forgot Security Question answers?
If you have forgotten your security questions please contact one of your agency Evidence.com administrators to have them Reset Credentials on your account.
Note: Axon Customer Service can only reset the password/security questions of customers in the default Admin role. If you are in any other role besides the default Admin role, such as a User, you must contact your agency Evidence.com administrator to reset your password/security questions.