Downloading evidence

On the View Evidence page, the Download button appears above the evidence preview.

1. Click Download.

   A dialog box shows information about the evidence file.

2. On the dialog box, click Download.

   The download begins. The exact behavior depends on the browser you use and its download settings. For more information about download speeds, see the Download Speed Information topic.

3. Click Cancel.
   

Download Speed Information

Files on Evidence.com will download at different rates. Evidence.com does not throttle file downloads. The speed of your download depends on file size and your Internet connection speed.

File sizes on Evidence.com will vary, depending on a number of factors, such as recording quality and duration. The size of an evidence file can be found in the Metadata section of the evidence view.

Your Internet Service Provider can help you determine your specific download speed or you can check your speed with an online Internet Speed Test tool. If you are seeing issues where your download times are significantly different than the estimated download time, you should check with your IT organization for any potential issues with your network. If you require additional assistance, contact Customer Service via help@evidence.com or at 800-978-2737 or +1 480-463-2170.

The table below provides estimated download times for different files sizes and download speed.