You can change the status assigned to one or more cases in search results. If you want to change the status of a case to Deleted, see Deleting a Case.
- Search for the cases whose status you want to update.
- For each case whose status you want to update, select the check box to the left of the case.
- Above the search results, click Update Status.
A dialog box appears.
- In the Status list, click the status that you want to assign to all selected cases and then click Update.
- On the notification message box, click OK.
The search results show the new status that you assigned to the cases.