Submit a request
Returns Investigations Critical Event Assistance

Configuration

Assigning a camera

The step-by-step instructions show an Axon Flex camera in use. If you are using the Axon Body camera, the procedure is the same.

Caution: Do not plug an Axon Flex controller into a computer for registration or downloading. If your agency uses both the Axon Flex and Axon Body systems, familiarize yourself with the differences between an Axon Flex controller and an Axon Body camera.

Option A – Administrator Configures and Assigns All Cameras to the Officers

  1. Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync.)
  2. Click SYNC and select SYNC.
  3. Type your login information and click Submit.
  4. Connect the camera to your computer using the 2.5 mm to USB cable.

  5. When prompted, start typing the last name of the officer to whom the camera will be assigned, select the correct officer from the drop-down list, and then click ASSIGN.
  6. Click the Device Settings tab to review and confirm proper camera settings.
    1. Agency settings can be changed on Evidence.com, but not in Evidence Sync.
      • Agency settings include microphone and video configuration.
    2. User settings can be changed either on Evidence.com or in Evidence Sync.
      • Orientation – flips the video to match side of the body on which the officer wears the camera. (This feature is intended for use with the Axon flex system.)
      • Mode (Evidence Sync Online or Offline) – can only be changed by an Administrator or Armorer when the agency allows.

      Caution: An agency that uses its Evidence Sync system in the Offline mode is responsible for the storage and management of its offline evidence. Axon is not responsible for chain of custody of evidence saved in the Offline mode.

    3. If any settings are changed, click SAVE for the new settings to be applied.
  7. Disconnect the camera from your computer.
  8. Put the camera back in the box and write the officer’s name on the box.*
  9. Issue the box to the assigned officer.
  10. For additional cameras, re-start at step 4.

*Allows documentation to be issued along with camera system.

Option B – Administrator Configures the Camera but does not Assign the Camera to an Officer*

  1. Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync).
  2. Click SYNC and select SYNC.
  3. Type your login information and click Submit.
  4. Connect the camera to your computer using the 2.5 mm to USB cable.

  5. Click Cancel on the device assignment window.**
  6. Click the Device Settings tab to review and confirm proper camera settings.
    1. Agency settings can be changed on Evidence.com, but not in Evidence Sync.
      • Agency settings include microphone and video configuration.
    2. User settings can be changed either on Evidence.com or in Evidence Sync.
      • Orientation - flips the video to match the side of the body on which the officer wears the camera. (This feature is intended for use with the Axon flex system.)
      • Mode (Evidence Sync Online or Offline) - can only be changed by Administrator or Armorer when agency allows.
    3. If any settings are changed, click SAVE for new settings to be applied.
  7. Disconnect the camera.
  8. Issue all cameras to the officers.***
  9. Users begin at Step 1 of “Option C - User Assigns.”

*Best practice is to assign the cameras to each officer before they are deployed (go to “Option A – Administrator Configures and Assigns All Cameras to the Officers” section).

**Officer will not be able to upload the video from the camera through an ETM until the camera is assigned.

***Videos recorded while the cameras are unassigned will be uploaded to the account of the user who is next assigned to the camera.

Option C – User Assigns the Camera

  1. Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync.)
  2. Click SYNC and select SYNC.
  3. Type your login information and click Submit.
  4. Connect the camera to your computer using the 2.5 mm to USB cable.

  5. Type your name and click OK to assign the camera to yourself.

    Note: After this step is complete, your camera can now upload to the Evidence.com website directly through the Axon Dock. The next time you place this camera into the dock, the system will recognize the camera as assigned to you, and upload the data to the appropriate location on Evidence.com.

  6. Click the Device Settings tab to review and confirm the proper camera settings.
    • Agency-level settings can be changed on the Evidence.com website, but not on a local computer using Evidence Sync software. Agency-level settings can only be configured by an agency Administrator. Agency settings include microphone and video configuration.
    • User-level settings, like the orientation setting that rotates the video to match the side of the body on which the officer wears the camera, can be changed either on the Evidence.com website or on a local computer with the Evidence Sync software. (The orientation feature is intended for use with the Axon Flex system.)
  7. If you change any settings, click SAVE for new settings to be applied.
  8. Disconnect the camera from the computer.