If you are experiencing any issues with Evidence.com account, Axon customer service may request temporary access to your user account for troubleshooting purposes. This feature enables customer service to access your agency using your user account in order to see the issue you are encountering.
Temporary access is revoked immediately when customer service signs out of your user account.
- In the upper right corner of the page, click your user name.
The Account and Password page appears.
- Under Temporary Account Access, click Grant Access.
To see the Temporary Account Access area, you may need to scroll to the bottom of the page.
- Review the warning message and then click OK.
- On the notification message box, click OK.