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Resetting passwords and security questions

When you reset a user’s password and security questions, Evidence.com sends the user an email with information about the change and a temporary password that allows the user to sign in, change the password, and specify new security questions.

Reset Password and Security Questions from a User Details Page

You can reset the password and security questions of a single user from the User Details page.

  1. On the menu bar, click Admin and then under Users, click All Users.

    The All Users page lists all users in your agency.

  2. Search for the user whose password and security questions you want to reset.
  3. In the user search results, click the user name.

    The User Summary page appears.

  4. Click Manage User.

    The User Details page appears.

  5. Click Reset Credentials.
  6. On the confirmation message box, click Continue.
  7. On the notification message box, click OK.

    Evidence.com sends the user an email that explains that the user’s password has been reset and provides instructions for creating a new password and security questions.

Reset Passwords and Security Questions for Users from User Search Results

From the results of a user search, you can reset the password of more than one user accounts at a time.

  1. On the menu bar, click Admin and then under Users, click All Users.

    The All Users page lists all users in your agency.

  2. Search for users and refine the search until the search results includes users whose passwords and security questions you want to reset.
  3. For each user whose password you want to reset, select the check box to the left of the user name. If you want to reset passwords for all users shown in search results, select the check box at the top left of the search results.
  4. Click Reset Password.
  5. On the confirmation message box, click OK.
  6. On the notification message box, click OK.

    Evidence.com sends each user an email that explains that the user’s password has been reset and provides instructions for creating a new password and security questions.