When a user attempts and fails to sign in to Evidence.com more times than are allowed by the agency’s security settings, the user is locked out of Evidence.com and receives the message, “Too many failed login attempts. Account temporarily suspended.”
You can unlock user accounts that are locked.
- On the menu bar, click Admin and then under Users, click All Users.
The All Users page lists all users in your agency.
- Search for the user whose account you want to unlock.
User search results do not show whether an account is locked.
- In the user search results, click the user name.
The User Summary page appears.
- Click Manage User.
If the account is locked, the Unlock Account button is available.
- Click Unlock Account.
- On the confirmation message box, click OK.
The user account is unlocked, the page refreshes, and the Unlock Account button is not available.