An Evidence.com user account can have one of the following possible statuses.
- Active — The user can access your Evidence.com agency, as determined by the role that you assigned to the user account. Administrators can change user account information for Active users.
Evidence.com does not permit users who have not completed the registration process to access your Evidence.com agency.
- Invited — Active users who have not completed the registration process are considered to have a status of Active/Invited. In user search results, the status of these users is listed as Invited.
- Password Reset — Active users whose credentials have been reset by an administrator have a status of Active/Password Reset. In user search results, the status of these users is listed as Password Reset.
- Inactive — The user cannot access your Evidence.com agency. Administrators cannot change user account information for Inactive users; however, the audit trails of inactive users remain available.
Administrators can create user accounts that are Inactive. This enables agencies to pre-provision user accounts with device assignments and other settings, without prematurely allowing the users access to their Evidence.com agency.
The following figure shows user search results that contain user accounts in each of the possible statuses, as shown by the far right column.
You cannot delete user accounts. This ensures that user audit trails are available any user accounts that has had access to your Evidence.com agency.
A new user account can be either Active or Inactive. Administrators can deactivate and reactivate user accounts.
User Account Added as Active
The following figure shows the basic lifecycle of a user account that is added in the Active state. Until the user registers, the account is in the Active/Invited state.
User Account Added as Inactive
The following figure shows the progression of states from Inactive to Active when a user is added in the Inactive state.
Active User Account During Password Reset
The following figure shows the progression of states between Active and Active/Password Reset.