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Getting Started

Installing Evidence Sync

System Requirements

Evidence Sync has been validated on the following Microsoft Windows versions:

Windows 10 Pro x64, Windows 8.1 x64, Windows 8 x64, Windows 7 Entertainment x64, Windows 7 Pro x64, and Windows XP 32-bit with SP3

Evidence Sync might operate with other Windows versions, but has not been validated.

Installation

Note: Do NOT connect an Axon or TASER device to your computer at this step.

  1. Obtain a copy of the latest version of the Evidence Sync installation file.
    • If you have an Evidence.com account – sign in to your account and go to the Help tab and click Download Sync to download the latest version of Evidence Sync, as described in this article. 
    • If you do not have an Evidence.com account – go to https://www.axon.com/info/sync-registration and fill out the request form. You should receive a confirmation e-mail in 24–48 hours. Follow the instructions in the email to download the latest version of Evidence Sync.
  2. Double-click the Evidence Sync installation file and follow the instructions to select the default language, accept the license agreement, and select additional tasks.
  3. When the installation is complete, you can launch and sign in to Evidence Sync.

Tips when Signing In to Evidence Sync

  • When asked to enter your agency to sign in, use the Evidence.com sub-domain as the agency name. When you go to Evidence.com for your agency, you can see the sub-domain in your web browser’s address bar.

    Example: If the Evidence.com URL for your agency is: https://youragencyname.evidence.com, then your sub-domain is youragencyname 

    URL-YourAgency.png

  • Your Evidence Sync User name and Password are the same as your Evidence.com Username and Password.
  • If you have forgotten your User name or Password, click the Forgot Password link on the sign in page. A browser window opens and asks for your email address, what information you’ve forgotten, and to enter a security code.

    Evidence.com sends an email to your address with a temporary password. Use the temporary password to sign in to Evidence.com, reset your password, and then use that password to login to Evidence Sync.