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Returns Investigations Critical Event Assistance

Uploading and Charging

Reviewing videos and uploading with Evidence Sync

Downloading and Viewing Records

The proper software must be installed before video/audio recordings and firing logs can be downloaded (see Installing Evidence Sync).

The TASER CAM recorder can store approximately 4.5 hours of records. After that, new footage will overwrite the old footage in 10-minute segments.

Note: Because video/audio records are stored in the TASER CAM recorder and firing record data are stored in the X26 CEW, if downloading records separately, remember to download firing records from the weapon before or after downloading video/audio from the TASER CAM recorder. You also can download both video/audio records and firing data by inserting the TASER CAM recorder in the associated CEW and then downloading both through the Evidence Sync software.

Uploading Records to Evidence.com Services with Evidence Sync Online Software (Available with Evidence Sync 1.30 and Above)

Follow these instructions if you have an Evidence.com account. If you do not have an Evidence.com account, see the Downloading Records to Your Computer with Evidence Sync Offline Software section below.

  1. Confirm that the X26 safety is in the down (SAFE) position.
  2. Remove the TASER cartridge from the CEW. (See the TASER X26 CEW section for more information on unloading TASER cartridges.)
  3. Connect the TASER CAM recorder to your computer with the USB download cable.
  4. Start Evidence Sync
    • Double-click the SYNC desktop icon - OR -
    • Click Start > All Programs > SYNC and select SYNC.
  5. Type your login information and click Submit.
  6. Click DEVICE VIDEOS.
  7. Click UPLOAD for the video(s) you wish to review. The TIME STAMP column gives you the time each video was recorded.

    Note: When a CEW is connected to the recorder during this process, the X26 CEW’s data will be uploaded automatically into the Evidence Sync application from the CEW. The time stamp is created by the CEW in Greenwich Mean Time (GMT), but the Evidence Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM recorder (until overwritten by new footage) whether they are uploaded or not.

    After the videos and the CEW’s data have been uploaded, you can play the video(s) or upload another TASER CAM recorder and/or X26 CEW.

    You will be able to see records only for the recorder and CEW connected to your computer. To view records for other devices, disconnect and follow the instructions in the Viewing Uploaded Videos (Online) section below.

     

Viewing Uploaded Videos (Online)

As described in the Uploading Records to Evidence.com Services with Evidence Sync Online Software section above, you can view videos you just uploaded while your recorder is connected to your computer. (If you have disconnected the recorder from your computer, go to the Evidence.com website to view the records.)

  1. Ensure your device is connected to the computer.
  2. Start Evidence Sync
    • Double-click the SYNC desktop icon - OR -
    • Click Start > All Programs > SYNC and select SYNC.
  3. Type your login information and click Submit.
  4. Click UPLOADED VIDEOS.

     

  5. Click the thumbnail for the video you want to watch

Viewing the CEW Data (Online)

If you uploaded your TASER CAM recorder while it was installed in the CEW, you can use the Evidence Sync program to view the CEW Data.

  1. Start Evidence Sync
    • Double-click the SYNC desktop icon - OR -
    • Click Start > All Programs > SYNC and select SYNC.
  2. Type your login information and click Submit.
  3. Click EVENT LOG.

    You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.

     

Downloading Records to Your Computer with Evidence Sync Offline Software

Follow these instructions if you do not have an Evidence.com account. If you have an Evidence.com account, see the Uploading Records to Evidence.com Services with Evidence Sync Online Software section above.

    1. Confirm that the X26 safety is in the down (SAFE) position.
    2. Remove the TASER cartridge from the CEW. (See the TASER X26 CEW section for more information on unloading TASER cartridges.)
    3. Connect the TASER CAM recorder to your computer with the USB download cable.
      1. Start Evidence Sync
        • Double-click the SYNC desktop icon - OR -
        • Click Start > All Programs > SYNC and select SYNC.
      2. Click Go Offline.
        • Click OK.
      3. Wait for the device information to load.
      4. Click DEVICE VIDEOS.
      5. Click DOWNLOAD for the video(s) you wish to review. The TIME STAMP column gives you the time each video was recorded.

         

        The time stamp is created by the ECD in Greenwich Mean Time (GMT), but the Evidence Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM recorder (until overwritten by new footage) whether they are uploaded or not.

        Note: When an ECD is connected, the ECD's data will be downloaded automatically into Evidence Sync from the ECD.

        After the videos and firing records have been downloaded, you can play the video(s) or download another TASER CAM recorder and/or X26 ECD.

        You will be able to see records only for the recorder and ECD connected to your computer. To view records for other devices, disconnect and follow the instructions in the Viewing Downloaded Videos (Offline).

Viewing Downloaded Videos (Offline)

As described in the Downloading Records to Your Computer with Evidence Sync Offline Software section above, you can view videos you just uploaded while your recorder is connected to your computer.

      1. Start Evidence Sync
        • Double-click the SYNC desktop icon - OR -
        • Click Start > All Programs > SYNC and select SYNC.
      2. Click Go Offline.
        • Click OK.
      3. Click DOWNLOADED VIDEOS

         

Viewing the CEW Data (Offline)

If you uploaded your TASER CAM recorder while it was installed in the CEW, you can use the Evidence Sync program to view the CEW data.

    1. Start Evidence Sync
      • Double-click the SYNC desktop icon - OR -
      • Click Start > All Programs > SYNC and select SYNC.
    2. Click Go Offline.
      • Click OK.
    3. Click EVENT LOG.

      You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.