The proper software must be installed before video/audio recordings and firing logs can be downloaded (see Configuring your TASER CAM HD with Evidence Sync).
The TASER CAM HD recorder can store 1 hour of records. After that, new footage will overwrite the old footage in 10-minute segments.
Note: Because video/audio records are stored in the TASER CAM HD recorder and firing record data are stored in the CEW, if downloading records separately, remember to download firing records from the weapon before or after downloading video/audio from the TASER CAM HD recorder. You also can download both video/audio records and firing data by inserting the TASER CAM HD recorder in the associated CEW and then downloading both through the Evidence Sync software.
Uploading Records to Evidence.com Services with Evidence Sync (Online) Software
Follow these instructions if you have an Evidence.com account. If you do not have an Evidence.com account, see the Downloading Records to Your Computer with Evidence Sync (Offline) Software section below.
- Confirm that the CEW safety is in the down (SAFE) position.
- Remove the Smart cartridges from the CEW. (See the appropriate TASER CEW user manual for more information on unloading Smart cartridges.)
- Connect the TASER CAM HD recorder to your computer with the USB download cable.
- Start the Evidence Sync software.
- Enter your login information.
- Click DEVICE VIDEOS.
- Click UPLOAD for the video(s) you wish to review. The TIME STAMP column gives you the time each video was recorded.
Note: When an CEW is connected to the recorder during this process, the CEW's Event Log will be uploaded automatically into the Evidence Sync application from the CEW. The time stamp is created by the CEW in Greenwich Mean Time (GMT), but the Evidence Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM HD recorder (until overwritten by new footage) whether they are uploaded or not.
After the videos and the CEW's Event Log have been uploaded, you can play the video(s) or upload another TASER CAM HD recorder and/or CEW.
You will be able to see records only for the recorder and CEW connected to your computer. To view records for other devices, disconnect and follow the instructions in the Viewing Uploaded Videos (Online) section below.
Viewing Uploaded Videos (Online)
As described in the Uploading Records to Evidence.com Services with Evidence Sync (Online) Software section above, you can view videos you just uploaded while your recorder is connected to your computer. If you have disconnected the recorder from your computer, go to the Evidence.com website to view the records.
- Start your web browser and log into your Evidence.com account.
- Click UPLOADED VIDEOS.
- Click the thumbnail for the video you want to watch.
Viewing the CEW Event Log (Online)
If you uploaded your TASER CAM HD recorder while it was installed in the CEW, you can use the Evidence Sync program to view the CEW Event Logs.
- Start your web browser and log into your Evidence.com account.
- Click EVENT LOG.
You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.
Downloading Records to Your Computer with Evidence Sync (Offline) Software
Follow these instructions if you do not have an Evidence.com account. If you have an Evidence.com account, see the Uploading Records to Evidence.com Services with Evidence Sync (Online) Software section above.
- Confirm that the CEW safety is in the down (SAFE) position.
- Remove the Smart cartridges from the CEW. (See the appropriate TASER CEW user manual for more information on unloading Smart cartridges.)
- Connect the TASER CAM HD recorder to your computer with the USB download cable.
- Open the Evidence Sync software.
Note: If the login page displays, click Offline to launch the offline version of the Evidence Sync software.
- Wait for the device information to load.
- Click DEVICE VIDEOS.
- Click DOWNLOAD for the video(s) you wish to review. The TIME STAMP column gives you the time each video was recorded.
The time stamp is created by the CEW in Greenwich Mean Time (GMT), but the Evidence Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM HD recorder (until overwritten by new footage) whether they are uploaded or not.
Note: When an CEW is connected, the Event Log will be downloaded automatically into Evidence Sync from the CEW.
After the videos and firing records have been downloaded, you can play the video(s) or download another TASER CAM HD recorder and/or CEW.
You will be able to see records only for the recorder and CEW connected to your computer. To view records for other devices, disconnect and follow the instructions in Viewing Downloaded Videos (Offline) below.
Viewing Downloaded Videos (Offline)
As described in the Downloading Records to Your Computer with Evidence Sync (Offline) Software section above, you can view videos you just uploaded while your recorder is connected to your computer. If you have disconnected the recorder from your computer, follow these steps.
- Start the Evidence Sync software.
- Click Data.
- Click DOWNLOADED VIDEOS.
Viewing the CEW Event Log (Offline)
If you uploaded your TASER CAM HD recorder while it was installed in the CEW, you can use the Evidence Sync program to view the CEW event logs.
- Start the Evidence Sync software.
- Click EVENT LOG.
You can filter (sort) the events by type, and the time they occurred. You also can generate a formatted event report by clicking the PDF REPORT button.
