Do not immerse the CEW in water. Any CEW loaded with Smart Cartridges that is submerged in water may unexpectedly deploy the cartridges.
Follow these steps for a CEW that has been completely submerged in water or exposed to a significant amount of water for an extended period of time.
- Secure the CEW in a holster and remove the battery pack as soon as possible.
- Ensure that the safety switch is in the down (SAFE) position.
- Remove the CEW from the holster.
- Remove the cartridge(s). See Loading and unloading Smart Cartridges for more information on removing the cartridges.
- Follow the RMA process to submit the CEW, cartridge(s), and battery pack to Axon Enterprise.
Follow these steps for a CEW exposed to some moisture but not submerged in water.
- Secure the CEW in a holster and remove the battery pack as soon as possible.
- Ensure that the safety switch is in the down (SAFE) position.
- Remove the CEW from the holster.
- Remove the cartridge(s). See Loading and unloading the Smart Cartridges more information on removing the cartridges.
- Wipe down all exposed surfaces including inside the cartridge bays and holster.
- Let the CEW dry out.
Dry the X2 CEW thoroughly (at least 24 hours). Do not use an external heat source such as a microwave oven or hair dryer to dry the X2 CEW. - After at least 24 hours, ensure the safety switch is in the down (SAFE) position and put the battery pack back in the CEW.
- Wait 1 minute.
- Verify that the CEW and battery pack are not getting warm or showing signs of short-circuiting.
- Point the CEW in a safe direction and away from your body.
- Shift the safety switch to the up (ARMED) position.
- If the CEW discharges without the trigger being pressed, shift the safety switch to the down (SAFE) position immediately, remove the battery pack, return the CEW to Axon per the return policies if the CEW is still under warranty.
- If the CEW does not discharge, go to step 12.
- Look at the CID to ensure the X2 CEW is functioning properly and the CID is not showing any error icons.
- Confirm that the LASER and flashlight are working properly.
- Press the trigger switch to test the trigger function. Conduct three complete 5-second discharges to confirm the proper pulse rate and observe that the cycle stops at 5 seconds. See the instructions under Function Test for more information.
- Press the ARC switch to test the functioning. See the instructions under Function Test for more information.
- If the trigger or ARC switch does not work, or if the CID shows a critical error icon, shift the safety switch to the down (SAFE) position immediately, remove the battery pack, and return the CEW to Axon per the return policies if the CEW is still under warranty.
- If the CEW does function normally, shift the safety switch to the down (SAFE) position.
- Connect the CEW to Evidence Sync and confirm the internal time is correct. See Evidence Sync for more information.
- Confirm that the 3 trigger discharges were recorded properly in the download records.
- Return the CEW to service.