Submit a request
Returns Investigations Critical Event Assistance Product Registration

Configuration

Viewing the system information

The system status icons are designed to inform you of the system status of the X26P CEW. It is the user's responsibility to conduct proper maintenance and repair and ensure that the CEW is working properly before any use. Failure to heed the system status icons could cause serious injury or death.

Major Fault indication. A yellow triangle indicates that the logging or date and
time functions are not working properly. The CEW will still produce an electrical
output (e.g., the CEW should still arc and deploy cartridges), but the accountability functions are compromised.

Shift the safety switch to the down (SAFE) position and then to the up (ARMED)
position; the fault may clear. If the fault does not clear, it may still be possible to use the CEW for a short time.

Whether the fault clears or not, it will be recorded in the Engineering log. If the fault does not clear, the CEW may need to be repaired or replaced. See Returns for more information..

Critical Fault indication. A yellow stop sign in the upper-right side of the CID indicates a system failure. The CEW is NOT to be used.

Do NOT attempt to use the CEW. Contact Axon customer service.
Invalid Battery Pack. If you see a blinking exclamation point and battery icon, this indicates that the CEW did not recognize the battery correctly. Remove the battery pack and reinsert it. If the error is still present, try another battery pack. If the icon still displays, the CEW should be sent in for service if it is still under warranty.
An APPM battery pack is installed in the CEW.
A TASER® CAM™ HD recorder is installed in the ECD.
A TASER CAM HD recorder with the automatic shut-down feature is installed in the CEW. This recorder offers an audio warning and shut-down feature like that of an APPM battery pack.
SPPM_battery_pack.jpg An SPPM battery pack is installed in the CEW.
SPPM_in_Mute_V.jpg An SPPM battery pack is installed in the CEW, and the CEW is in Mute Mode.
USB_icon_V.jpg The USB connection status icon displays when the USB connection is good.
Do_not_remove_battery.jpg When there is an SPPM transmission in the safe mode or the SPPM is connecting for updates, the warning DO NOT REMOVE BATTERY is displayed.