Updating device firmware

Configuring Your CEW and Updating the Firmware (Online)

Note: Depending on your access settings, some of the options described here might not be available to you.

1. Confirm that the CEW’s safety is in the down (SAFE) position.
2. Remove the cartridges from the CEW. (See the applicable CEW user manual for more information on unloading cartridges.)
3. Connect the CEW to your computer with the USB download cable.
4. Start Evidence Sync
   • Double-click the SYNC desktop icon - OR -
   • Click Start > All Programs > SYNC and select SYNC.
5. Type your user information and click Sign in.

   If you receive a message that your firmware needs an update, follow the onscreen instructions.

6. Click Device Settings (Figure 84).
7. Configure the device, as appropriate.

   Whether you have an X2 (Figure 84), X26 (Figure 85), or X26P CEW (Figure 86), you can update the Device Name and Assignee.

   If your CEW is an X2, you have additional options:

   • Determine whether an automatic shut-down performance power magazine (APPM) will stop only trigger-initiated CEW discharges or both trigger and ARC switch events. See the TASER X2 CEW User Manual for more information on APPM functioning.
   • Turn the LASER for 35-foot (10.7 m) Smart™ cartridges on or off.

   If your administrator turns off the upload engineering logs option, Axon may not be able to troubleshoot your CEW’s data remotely. It may be necessary to ship the CEW to Axon for troubleshooting.

   

   

   

Configuring Your CEW and Updating the Firmware (Offline)

Video - Updating X26P firmware in Offline Mode 

In offline mode, you can view CEW status. You also can update the firmware of an X2 or X26P CEW.

1. Confirm that the CEW’s safety is in the down (SAFE) position.
2. Remove the cartridges from the CEW. (See the applicable CEW user manual for more information on unloading cartridges.)
3. Connect the CEW to your computer with the USB download cable.
4. Start Evidence Sync
   • Double-click the SYNC desktop icon - OR -
   • Click Start > All Programs > SYNC and select SYNC.
5. From the SYNC menu, click Mode and select Offline.
6. Click Device Settings.

   The information and options should be the same whether you have an X2 (Figure 87), X26P (Figure 88), or X26 (Figure 89) CEW.

   If you have an X2 or X26P CEW and want to update the firmware, go to step 8.

   

   

   

    

7. Go to www.axon.com and download the appropriate CEW firmware to your computer.
8. In Evidence Sync, click Program Firmware.
9. Navigate to the firmware you downloaded (Figure 90).

   

10. Click Open.
11. Wait for the system to update your CEW’s firmware (Figure 91).

    

Updating X26P firmware in Offline Mode