When asked to enter your agency to sign in, use the Evidence.com sub-domain as the agency name. When you go to Evidence.com for your agency, you can see the sub-domain in your web browser’s address bar.
Example: If the Evidence.com URL for your agency is: https://youragencyname.evidence.com, then your sub-domain is youragencyname
Additional Evidence Sync Tips:
- Your Evidence Sync User name and Password are the same as your Evidence.com Username and Password.
- If you have forgotten your User name or Password, click the Forgot Password link on the sign in page. A browser window opens and asks for your email address, what information you’ve forgotten, and to enter a security code.
- Evidence.com sends an email to your address with a temporary password. Use the temporary password to sign in to Evidence.com (not Evidence Sync), to reset your password, and then use that new password to login to Evidence Sync.