Cartridge Error

The CID shows a cartridge error or fault.

The TASER 7 CEW has detected a cartridge error (an example of an error in cartridge Bay 1 is shown above). See Unloading and Loading the TASER 7 Cartridges for instructions on unloading and loading cartridges from a TASER 7 energy weapon before performing the steps below:

1. Shift the safety switch to the down (SAFE) position.
2. Remove the cartridges.
3. Reload the cartridges into the energy weapon. Confirm that you hear the distinct "click" sound that indicates the cartridges are fully seated. If you do not hear the "click" sound, the energy weapon should be sent to Axon for RMA.
4. Shift the safety switch to the up (ARMED) position.

• If the fault is cleared, continue with daily functional tests and use cartridges in the field..
• If the cartridge shows an X on the CID twice on the same energy weapon, go to step 5.

       5. Shift the safety switch to the down (SAFE) position.

       6. Swap the bay position of each cartridge.

       7. Shift the safety switch to the up (ARMED) position.

• If the fault is cleared, continue with daily functional tests and use the cartridges in the field.
• If the fault follows the cartridge and is observed in both bays of the energy weapon, the affected cartridge(s) should be sent to Axon for RMA.
• If the problem occurs multiple times on the same bay of the energy weapon with two different cartridges, the energy weapon should be sent to Axon for RMA.