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Returns Investigations Critical Event Assistance

Conducted Energy Weapon (CEW) Troubleshooting

Cartridge Error

The CID shows a cartridge error or fault.

Help_center_CID.jpg

The TASER 7 CEW has detected a cartridge error (an example of an error in cartridge Bay 1 is shown above).

  1. Remove the cartridge and clean the contacts on the cartridge as well as in the cartridge bay.
  2. Reinsert the cartridge and see if this corrects the cartridge error.
  3. If this does not work, move the cartridge in Bay 1 to Bay 2, and the cartridge from Bay 2 to Bay 1. Verify that the displayed error moves with the affected cartridge on the CID.
  • If the displayed error code is still present in the firing bay containing the affected cartridge, send the cartridge back via RMA, stating “Cartridge Error” in the description.
  • If the displayed error code shows in the original firing bay, even with a different cartridge, send the weapon back via RMA, stating “Firing Error” in the description.