To get the dock up and running, you may need some assistance from your IT department.
TASER 7 Docks generate Internet Control Message Protocol (ICMP) packets to the DNS and gateway every 3–7 minutes. This is done to update the status of the gateway/DNS on the status page. Your network must allow for the transmission of these packets.
Although the docks are hardened against external intrusion, it is STRONGLY recommended for maximum security that industry standard security policies be followed by placing the dock behind your agency’s firewall.
DO NOT place the dock directly on the Internet. The dock must be connected behind a firewall or secure network.