TASER 7 conducted energy weapons record data when they are used. When the CEW user(s) finish their shifts, the TASER 7 battery pack is docked into the TASER 7 Dock. The dock uploads the content securely via 256-bit SSL to Axon Evidence (Evidence.com) services. Using an agency account on the Axon Evidence (Evidence.com) website, TASER users can review the content, share evidence with other personnel in the organization, and download data.
To get the dock up and running, you may need some assistance from your IT department.
TASER 7 Docks generate Internet Control Message Protocol (ICMP) packets to the DNS and gateway every 3–7 minutes. This is done to update the status of the gateway/DNS on the status page. Your network must allow for the transmission of these packets.
Although the docks are hardened against external intrusion, it is STRONGLY recommended for maximum security that industry standard security policies be followed by placing the dock behind your agency’s firewall.
DO NOT place the dock directly on the Internet. The dock must be connected behind a firewall or secure network.
The dock and TASER devices do not require any incoming data ports for regular operation. All dock communications are outbound. All data files are transmitted securely using HTTPS (SSL) and 256-bit AES encryption. For proper operation, the dock requires the following outbound firewall ports:
1. Port 443 (TCP) opened for outgoing traffic to your agency’s domain (e.g., youragency.evidence.com). This is used by the dock to send data files to Axon Evidence (Evidence.com) using the HTTPS protocol.
2. Port 53 (UDP) opened for access to DNS, if your network uses external (internet) DNS servers. When using external DNS servers this is necessary for the dock to locate the servers for your Axon Evidence (Evidence.com) account.
3. Port 80 (TCP) for time synchronization.
Once registered to your agency, the dock uses one of two methods to synchronize the clocks on the TASER devices:
1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com;
2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com.
The dock requires only one of the above methods to be available. By default the dock uses Method #1 and requires port 80 be enabled for outbound access on the firewall. Method #2 is the most secure, requiring no additional ports to be opened in a firewall. However, in certain rare circumstances the HTTPS connection can fail if the clock on the dock is too far out of sync with the actual time. To enable option two, you must select the Require SSL For Initial Time Check checkbox on the Administration settings page.
Before being registered to your agency, the dock will perform time synchronization against “time.evidence.com.”
The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is placed on a network where a proxy is used to access web sites, the IP assigned to the dock must be whitelisted. Depending on the specific network setup, this may require a static or reserved DHCP IP. We recommend using a DHCP reservation whenever possible to minimize configuration overhead.
Note: If you are using a version of Internet Explorer below 11.0, you will need to enable TLS 1.2. Follow these steps:
1. In Internet Explorer, on the Tools menu, click Internet Options.
2. Click Advanced.
3. Click the TLS 1.2 check box.
IP Address Configuration
By default the dock uses standard DHCP to obtain an IP address from your agency network. If your agency uses the 10.10.1.x IP address range for your internal department network this may conflict with the default IP Address used by the configuration port (10.10.1.1). In this case it is necessary to set the dock’s configuration network address before connecting the dock to your network the first time.
If you have any questions on setup, contact us.
Connecting Your Computer to the Axon Dock
1. Confirm that the computer connected to the dock does not have wireless Internet turned on.
2. Confirm that the computer connected to the dock is not connected to your network in any other way. Ensure that there is no wireless connection enabled and no VPN (remote access) software active on your computer.
3. Open a Web browser, such as Google Chrome or Mozilla Firefox.
Note: If you are using Internet Explorer, ensure that you are using version 8 or greater.
4. In the URL box, type 10.10.1.1 and press Enter.
5. In the Configuration Assistant dialog box, click OK.
Changing the Administrator Password
Complete the information for the Authentication Required dialog box:
1. In the User Name box, type admin.
2. In the Password box, type admin.
3. Click OK.
Note: Axon strongly recommends that you change the password at this time. Go to the Administration tab and enter your information, using the existing user name and password. In the Password Change section, type the new password twice and click Save Changes.
1. In the Domain name box type your agency’s evidence.com domain name.
For example, in axon.evidence.com, “axon” is the domain name.
2. Type the admin user name and password that you previously created when you first registered with Axon Evidence (Evidence.com) in the respective boxes.
3. Click Save Changes.