Ensure that Wi-Fi or any other Internet connection is disabled/disconnected on your computer. If an Internet connection is enabled on your computer, it may interfere with accessing the Axon Evidence (Evidence.com) status page.
If your agency uses the 10.10.1.1 IP address for internal use, contact Customer Service.
Ensure that the computer you are connecting to the dock is set to acquire an IP address via DHCP.
Try another Ethernet cable connecting your computer to the dock.
Ensure that the dock is plugged into an active power outlet.
Try accessing http://10.10.1.1 from a different browser or computer, if possible.
The status page is giving an error
If you receive an error that indicates anything besides completing the Axon Evidence (Evidence.com) Authentication, please see Network Requirements to confirm network requirements are met.
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