We were unable to obtain an IP address from your DHCP server
| Possible Issue | Troubleshooting Steps |
| Internet port you are using is not active. | Attempt to use a different Internet port, or verify that the current port is active. |
| Ethernet cable from WAN to Internet port is malfunctioning. | Use a different Ethernet cable. |
| Agency network only accepts devices with static IP addresses. | You must enter a static IP address, provided by your IT department. For this, click on the networking tab and fill in the required fields. |
We were unable to locate a DNS server
| Possible Issue | Troubleshooting Steps |
| Port 53 is blocked. | Confirm that Port 53 is not being restricted by your firewall. |
| DNS Server address(es) entered incorrectly – This applies only when using Static IP configuration. | Return to the networking tab and verify that the DNS Server address information has been entered correctly. |
We were unable to communicate with a network time server
| Possible Issue | Troubleshooting Steps |
| Appropriate port (80 or 443) is blocked. | Confirm that Port 80 or 443 are not being restricted by your firewall. |
We were unable to communicate over a secure (HTTPS) channel
| Possible Issue | Troubleshooting Steps |
| Port 443 is blocked. | Confirm that Port 443 is not being restricted by your firewall. |
We were unable to contact your network’s default gateway
| Possible Issue | Troubleshooting Steps |
| Static IP address entered incorrectly. – This applies only when using Static IP configuration. | Return to the networking tab and confirm that the static IP address has been entered correctly. |