Configuring Axon Performance

Users with Configure Performance Settings permission can set the squads and configure the metrics that are measured and reviewed in Axon Performance.

The Squads Settings page is used to select which Groups in Axon Evidence are measured and reviewed in Axon Performance. This allows agencies to continue to use the full functionality of the Groups feature in Axon Evidence, while limiting the number of Groups that appear on the Squads Selection page - making it easier for administrators and supervisors to find the squads they monitor.

1. Sign in to your Evidence.com account. On the dashboard page, under Axon Performance, click Configure.
   Note: If you are on any other page in Evidence.com, you can return to the dashboard by clicking the Axon logo () on the upper left of the menu bar.
   
   The Squad Settings page is shown. From here you can change Squad Settings, Configure Metrics, Set Email Notifications, and set Video Review information. 

Squad Settings

1. Use the toggles to turn on/off the Groups that are available and measured in Axon Performance.
   Blue indicates the Group is available and white indicated the Group is not available.
   
2. Click Save.
   After saving, all the Groups that are not selected are moved to the last page of the list. You can configure other Axon Performance settings, return to Axon Evidence.com, or sign out of the system. 

Configure Metrics Settings

1. Click Configure Metrics. 
2. On Configure Metrics page, use the toggles to turn on/off the Metrics displayed on the Axon Performance dashboard and set the threshold values for each metric.
   Metrics are measurements of the Agency’s body worn camera policies. There are three Axon Performance metrics:
   
   • Activation Rate compares the number of officer Calls for Service with body worn camera videos to the total officer Calls for Service.
   • Categorization Rate compares the number of body worn camera videos an officer has categorized to the total number of officer body worn camera videos.
   • ID Rate compares the number of body worn camera videos with an officer added or confirmed ID to the total number of officer body worn videos.
   
   When a Metric is turned on, a field to set the goal and a field to set the completion time (in days) for the Metric is shown. Goals are used to determine what is considered in and out of policy compliance. Goals can be changed at any point in time, but it is important these values are set correctly for your agency. The completion time is used to set a time limit for when the goal is achieved. This is used to calculate the historical view and allows agencies to better define their compliance goals by providing a rate and time for metric completion. For example, in the image above the agency has set the goal of having officers categorize 65% of their videos within 4 days of being uploaded.
   
   If Activation Rate metric is turned on, you can select the Call for Service types and/or Clearance Codes that do not require a body-worn video. Click  in the list and select the item. The selected items are excluded from the Activation Rate calculation.
   
   Note: If your agency does not share Clearance Codes with Axon, only the Call for Service setting applies.
3. Click Save to save your settings.
   You can configure other Axon Performance settings, return to Axon Evidence.com, or sign out of the system.

Email Notification Settings 

1. Click Email Notification.
2. Use the toggles to turn on/off the email notification settings. There are two Email Notification settings:
   
   • Supervisor Feedback to Officers provides the supervisor the ability to send an email directly to the officer from Axon Performance. This is beneficial for officer follow-ups or as a call to action. The supervisor is automatically added as a CC recipient. The email sender name is Performance and the email sender address is noreply-performance@evidence.com. The email is sent to the officer's email address in his or her user profile.
     For example, an email to an officer could be, “You currently have 12 videos uncategorized; please categorize in Evidence.com” or “Keep up the good work.”
   • Automatic Notifications provides the option to set reminders and notifications for important events from Performance. An agency can tailor the notifications by selecting which metrics trigger an email and add additional comments to include in the notification. An example of the email subject and content is shown below the settings.
     The first notification type provides tips for officers to improve their metrics. The email includes actionable links to the evidence search page in Axon Evidence.com and only shows the evidence that requires the officers’ attention, making it easy for officers to quickly respond. The email sender name is Performance and the email sender address is noreply-performance@evidence.com.
     Note: Automatic Notifications are sent every Monday at 10 AM local time. An upcoming enhancement will allow agencies to set when the notifications are sent. 
     
3. Click Save to save your settings.
   You can configure other Axon Performance settings, return to Axon Evidence.com, or sign out of the system.

Video Review Settings

1. Click Video Review and use the toggle to turn on/off the feature.
   
   If Video Review is turned on, set the following items:
   
   • Review Period – This allows you to set maximum age, in days, for videos selected for random reviews. The setting can be between 1 and 180 days.
   • Category Filter - This allows you to exclude certain video categories from showing up in the Video Review.
     For example, you can exclude any videos with the Equipment Test category. Alternatively, if you only want to review one category, for example Traffic Stops, exclude all categories except for Traffic Stops.
   • Video Duration - This sets the minimum and maximum length, in minutes, for videos to be considered for random review.
   • Video Review Criteria - This sets the review criteria options a reviewer can select during a video review. There can be a maximum of nine criteria options. There are eight default options. You can add, edit, and delete the options.
     To Add a Video Review Criteria Option:
     
     • Click Add Another.
     • Click in the field and enter the criteria text. This is the text the reviewer will see on the video review page.
     • Click outside of the field or press Enter.
     To Edit a Video Review Criteria Option:
     
     • Click in the field you want to edit and enter the criteria text. This is the text the reviewer will see on the video review page.
     • Click outside of the field or press Enter.
     To Delete a Video Review Criteria Option:
     
     • Click in the field you want to delete.
     • Click the delete () icon to the right of the field.
   Click Save to save your settings.
2. The configuration information is saved.
   You can return to Axon Evidence.com or sign out of the system.