The Axon Evidence Device Return Service provides agencies with the ability to manage return merchandise authorization (RMA) requests within Axon Evidence.com. Authorized users will be able to create, update, save, submit, and track device returns for their agency in one place.
Some of the key benefits of Axon Evidence Device Return Service are:
- Time Savings: Users do not have to go to multiple systems to submit and track returns, everything is done within Axon Evidence.com. Users can also save in-progress RMA tickets, returning to add more devices at a later time instead of having to restart the process.
- Accuracy: Removing the need to manually type long serial numbers means that submitted RMA tickets will be more accurate, allowing returns to be processed more quickly and efficiently.
- Visibility: The Returns overview page shows all the RMA tickets an agency has submitted, along with the status of each return. Each return can be expanded individually so that the user can see what items were in the RMA, the reasons for the return, and the tracking status.
- Convenient Shipping: Axon Evidence Device Return Service is integrated with FedEx and return shipping labels are provided at no extra charge.
For more information about the Device Return Service, see the following articles: