The Status of Return page shows the details of the selected return, when it was submitted, and the status.
Information about the page is provided below and you can also refer to the video at the end of this article.
The right side of the page shows the status of the return. Note that the status on this page is derived from FedEx shipping statuses and will be updated periodically throughout the day. If your return did not use the FedEx labels, some steps in the status will be skipped.
If evidence recovery was requested for devices submitted in this return, you to check the status of evidence being recovered without having to contact Axon. This information is shown at the bottom of the page and includes device information, the expected number of videos, the recovery status, and links to any recovered videos. The evidence recovery information is updated twice per day.
From the Status of Return page, you can:
- Click View Packing Slip to view and print the packing slip.
This is opened in a new browser tab. A copy of the packing slip should be included in each box. The packing slip also has shipping instructions.
- Click Download to download the FedEx shipping labels for printing.
- Click Contact Return to start an email message with Axon Returns.
- Click Exit Return to go back to the Returns page.