This article has frequently asked questions for the automatic move of inactive evidence to archival storage.
How does Axon determine what is considered inactive?
Only evidence that has not been viewed, downloaded, redacted, or unarchived in the last 6 months is eligible for archival storage. For example, playing an evidence video file is considered viewing the evidence and that file will not be eligible for archival for 6 months.
What type of evidence is being archived?
While all evidence can potentially be eligible for archiving, initially only video files and uploaded zip files are eligible for archiving. At this point, any files in a case will NOT be archived, regardless of file type.
How will users be impacted?
Once inactive evidence is archived, it may take up to 24 hours to retrieve before it can be viewed. Archived evidence will appear in search results with a status of Archived. Users with access to the evidence can request that the evidence be unarchived from the Evidence Details Page.
The user will receive an email notification once evidence has been successfully unarchived. After evidence is unarchived, it will follow the same rules as other evidence to determine when it is eligible to be archived again.
Evidence files that are archived or are being unarchived cannot be played back or viewed, but users can still perform the following actions on the evidence:
- Edit ID, Title, Recorded by and Recorded on
- Add, Edit, Delete Categories
- Add, Edit, Delete Edit Tags
- Manage Access Controls
- Restrict or Unrestrict
- Restore Evidence pending deletion
- Add, Edit, Delete Notes
- Edit description
- View Audit Trail
- Edit Location
- Flag or Unflag
- View related active clips, extractions, and transcripts
Users will not be able to:
- Send a Download Link
- Edit Photo (cropping)
- Start a Redaction
- Create a Clip
- Create a Marker
- Add the evidence to a Case (until it is unarchived)
For the actions that cannot be performed on archived evidence (viewing, downloading, adding to case, etc), users will need to have the evidence unarchived first before performing the actions.
Will I be able to search for archived evidence?
Yes. Archived evidence will appear in search results. The storage status of evidence is shown in the Status column on the evidence search page. The image below shows examples of Archived (highlighted as 1 below) and Unarchiving (highlighted as 2 below) evidence. Users can perform most bulk actions when selecting Active, Archived, or Unarchiving evidence. If a user attempts to perform a bulk action that is not allowed on Archived evidence, an error message is shown.
My agency has specific contractual terms for our evidence. How will this affect us?
Axon will ensure the specific terms of all contracts are honored.
How do I make sure some evidence is not archived?
We recognize that each agency may have different workflows associated with evidence, which will influence how often videos are viewed or downloaded. For this reason, any evidence associated with a case will not be archived. By adding evidence to a case, you can ensure the evidence remains immediately available and not eligible for archiving.
How does Archival Storage impact API customers?
New APIs will be exposed for customers that download evidence using the Axon Evidence.com Partner APIs. Until then, we will ensure that API customers are not initially impacted by excluding those customers in the initial rollout and will provide explicit notice of the implications for API users.
Does Archival Storage impact a la cart or unlimited storage usage or calculations?
No. A la cart and unlimited storage calculation will remain unchanged. Evidence that is archived will still count against a la carte or unlimited storage.
Does Archival Storage apply to a la cart or unlimited storage?
Evidence using either a la carte OR unlimited storage will be eligible for archiving.
Are there any reports to show which and how much evidence is archived?
Currently there are no new reports or report updates to indicate the archival status of evidence. Users can see which evidence is archived on the search results page.