This article provides information about the different Axon Respond for Devices features and a list of known issues and exceptions.
Location Reporting and GPS Accuracy
While recording, an Axon Body 3 camera sends location updates based on the GPS sensor in the camera. Location updates are sent every few seconds and stop once the camera stops recording. The Respond map and user list are updated with location markers based on when an Axon Body 3 camera last sent a location update.
The map shows several different icons:
The center icon shows the camera type. The images to the left show an Axon Body 3 camera (top) and an Axon Air (bottom).
The color dot in the lower-right indicates if the camera is recording.
A number marker indicates multiple cameras, indicated by number, near the location. Click to zoom in or manually zoom in to see individual camera markers.
Because location of the marker is based on GPS, the actual accuracy of a camera’s location can vary. When the location is clicked from the Recording list, the map jumps to the location and the marker shows a blue circle around it, as shown in the image to the left.
The blue circle provides a visual indication of the approximate camera location. The camera is in the circle, but not necessarily in the center.
Navigating the Map
- Click, hold, and drag your mouse to move around the map.
- Click the map + or – icons (lower right of the map) to zoom in or out.
Use your mouse wheel to zoom in and out.
- Click View All Officers to zoom out to all cameras currently on the map.
When an officer takes an action that is configured for notification, the information is passed to Axon Respond as an alert or general officer activity notification.
Note: Your agency’s Axon Body 3 cameras must have operating system v1.4 to use this functionality.
Actions configured as High Priority Alerts send an alert to Axon Respond for Devices in real-time. Users are shown alerts as a banner at the top of the map.
Clicking on the banner takes you to the map location of the alert. Clicking X dismisses the banner.
The alert is also shown in the livestream view, Recording list, and map marker for the officer has a red ring placed around it, as shown below.
The alerts are shown in the Recording list, marker, and map for 4 hours on until marked as false or resolved.
Actions configured for General Officer Activity send the information to the livestream view, Recording list and marker in the Officer Activity section.
See Axon Respond Notification Configuration for information on configuring alerts and notifications.
Marking Alerts as False or Resolved
When an alert is shown on the Respond map, authorized users can click the additional actions button (...) and select to mark alerts as False or Resolved from the recording list or livestream window. After an alert is marked as false or resolved, the red alert ring is removed from the device map icon on the Respond map. Note that if there are other active alerts associated with the device, the red ring will remain on the device map icon.
If comments are optional or required, a text box appears for the user to enter a comment. Comments can be seen by hovering your cursor over the false or resolved alert.
Recording List and User Search
The Recording button on the map shows the number of cameras that are currently recording. Clicking the button opens the Recording list, which shows a list of users that have recorded in the last 4 hours with the option of seeing the last location or starting a livestream, if the camera is recording. The list is sorted alphabetically (by last name) with cameras that are currently recording listed first.
The length of time it remains on the map depends on the Respond Device Location Filter setting for your agency.
Note: Livestreaming is only available for Axon Respond for Devices+ license users.
- Clicking camera location moves the map to the marker location and shows the marker information.
- Clicking Live Stream starts a livestream for the selected camera.
- Open multiple livestreams by selecting the check box for each camera and then click Stream Active Cameras.
There is also a search option where the viewer can type a user’s name to search for the user.
Device State and Battery Information
When a marker is clicked on the map or the location is clicked from the Recording lists, the device information is shown. If the camera is recording, a livestream can be started.
While recording, livestreams can be viewed from Axon Body 3 cameras. Multiple users, up to 25, can view the same stream from a single camera, and the latency is generally less than 1 second.
Livestreaming can impact battery capacity, reducing charge by approximately an additional 10% for every 30 minutes of livestreaming. But this will also depend on other environmental factors.
A viewer must click on the marker on the map or open the Recording list and click Live Stream to start the livestream. The Live Stream button is gray if you are watching the livestream.
The livestream views are opened on the map above the camera marker. You can have up to 25 livestream views open at a time. The volume can be changed or muted and the livestream can be expanded to the full screen by clicking the full screen icon.
Livestreaming default ratings are:
- Bitrate is 1 Mbps for video and 128 Kbps for audio (bitrate measures the amount of data transmitted in a given amount of time).
- Streaming quality (resolution) is 480p (848x480).
- Frames per second is 30fps.
To move the livestream view window, click, hold, and drag the window in your browser. Users can have multiple livestream view windows opened and move them to provide an optimal viewing experience. Each livestream view includes an icon denoting if the window untethered from the camera marker (has been moved away from the marker) or if it is tethered to the marker.
Clicking the untethered icon moves the window back to camera marker and tethers it there
When a livestream ends or fails due to signal strength or connection issues, a message is displayed on the livestream viewer.
When a livestream is accessed, the information is logged in the user and device audit trails.
- The user audit trail shows the date-time the livestream is accessed and closed, along with the serial number of the Axon Body 3 camera.
- The device audit trail shows the date-time the livestream is accessed and closed. A future enhancement will show the user that accessed the stream.
Known Issues and Exceptions
- While a stream is active, if the computer goes to sleep the livestream is not automatically stopped; a viewer has to either stop recording or the stream has to be restarted and stopped.