The audit log of a case shows what updates were made to a case and when, including when tags have been added or removed. You can export a PDF with the entire audit trail, or with information about a specific date range.
- On the Case Details page, click Export Audit Log.
- In the Audit Trail dialog box, select the date range you want from the Date Range drop-down list.
- Click Download.
- The PDF of the export log will open in a separate window. Review the information, then download the PDF.