The following is a list of possible Axon Fleet Power Unit issues with links to possible solutions.
If these actions do not resolve the issue, contact Axon Technical Support for additional support.
- Axon Fleet Power Unit Re-initialization loop
- Axon Fleet Power Unit Discharging
- Axon Fleet Power Unit LED Indicators
Axon Fleet Power Unit Re-Initialization loop
Symptom:
- Battery box blinking 3 times every 39 seconds
Actions to Resolve:
- Reset the associated camera by dismounting or disconnecting the camera and then reconnecting it.
- If that does not clear the issue, reset the Axon Fleet Power Unit
Full instructions for how to reset the Axon Fleet Power Unit can be found in the Axon Fleet Power Unit in error state troubleshooting article. - Verify you are using the most recent version of the Axon Fleet camera firmware
Axon Fleet Power Unit Discharging
Symptoms:
- Axon Fleet Power Unit provides power, but thinks that the ignition is off and is no longer recharging from the vehicle
- The state of charge decreases in View XL and eventually the system will shut down
Actions to Resolve:
- Reset the Axon Fleet Power Unit
Full instructions for how to reset the Axon Fleet Power Unit can be found in the Axon Fleet Power Unit in error state troubleshooting article.
Axon Fleet Power Unit LED Indicators
The Axon Fleet Power Unit Status LED is used to show the current state of the unit. These indications are only applicable if Axon Fleet Camera firmware is version 1.20.4 or higher
LED OFF = Ignition or Charger or Power Unit is off
LED ON = Ignition and Charger on
LED ON with a Faint Flicker every second = Ignition and Charger on, and the Axon Fleet Power Unit is communicating with the associated camera.
LED 3 Flashes = Axon Fleet Power Unit boot. This can happen every 52 seconds if the Power Unit cannot communicate with the associated camera and the camera has not sent a shutdown message. In this situation, the Power Unit assumes it has lost communication with the camera, tries to restore communication, and then, as a last resort, resets itself.
LED Steady, Constant Flash = Error State. Indicates an over or under voltage situation, or that the Power Unit is in an unexpected state.
LED Rapid Flicker = Firmware update. The LED flickers rapidly as the camera transfers a firmware update to the Power Unit. This should last for approximately 30 seconds after a camera firmware update.