Note: Your agency must have Transcription Service enabled and your User Role must have Order Transcript permission to use this functionality.
The on-demand transcription service allows you to order transcriptions of any video or audio stored in Evidence.com on a pay-as-you-go basis. Transcriptions are normally completed within 24 hours of the request.
- When viewing evidence, select the Transcript
- Click Order Transcript.
- Select if your evidence is in English or a mix of English and Spanish. Transcriptions with English and Spanish will cost more than English only transcriptions.
- Enter additional information to add context which may help in accuracy of transcribing. Optionally, select to receive an email notification when the transcript is complete.
- Click Order Transcript.
Once the transcript is complete, it is added to the Evidence Detail page and available for download.
Transcript Status
After a transcript is ordered, the status of the order is shown in the Transcript tab.
The following table provides descriptions of the order status.
|
Status |
Description |
|
Order Submitted |
The transcription order is being sent to the transcription service. |
|
Order Received |
The transcription order has been received by the transcription service, but has not been placed in a transcription queue. |
|
Order Queued for Transcription |
The transcription order is waiting to be processed. |
|
Transcription in Progress |
The transcription service is processing the transcription. |
|
Order Complete |
The transcription is complete, added to Evidence.com, and can be viewed from the Evidence page. If the email notification option was selected when ordering the transcript, an email notification is sent to the user, |
|
Order On Hold |
The transcription service has stopped work on the transcription. There can be a number of reasons for this, such as an agency budget limit was reached. Contact the transcription service for more information and resolution. Transcription service customer service contact information can be found on the Transcription Settings page. You might need to contact your Evidence.com administrator to get this information. |
|
Canceled Order |
The transcription order has been canceled. Note that orders can be reopened within 45 days of cancellation. |
|
Failed to Send |
This status is shown if a transcription order was sent more than 24 hours ago and the transcription service has not acknowledged the order. Contact your Evidence.com administrator to verify your agency’s account with the transcription service is active and correctly set up. |
|
Order Failed |
The transcription service cannot complete the transcription. Contact the transcription service for more information and resolution. Transcription service customer service contact information can be found on the Transcription Settings page. You might need to contact your Evidence.com administrator to get this information. |
|
Account Creation Error |
There was an issue with authenticating your account with the transcription service. Contact your Evidence.com administrator to verify your agency’s account with the transcription service is active and correctly set up. |
|
Order Reopened |
The transcription service is reprocessing the transcription order. |
Sharing Transcripts
When you share video or audio evidence, any associated transcripts requested by your agency are also shared with the selected users, agencies, or cases. However, if the recipient of the shared video or audio evidence orders a transcript, that transcript is not shared back to your agency. This ability will be available in a future release.