DOWNLOAD THE THIRD-PARTY VIDEO SUPPORT INFORMATION GUIDE
The Third-Party Video Support feature allows users to playback videos that are not supported by the Axon Evidence default video player. When the feature is enabled and a third-party video is uploaded to Axon Evidence, the system will automatically start converting the file so that it can be viewed in Axon Evidence. The video in the original format is also maintained in the system.
Note: Third-Party Video Support is available in Axon Evidence for customers in the United States, Australia, and the United Kingdom. Third-Party Video Support will be available for the U.S. Federal region in November 2020. Third-Party Video Support for Canada, Europe, and Brazil is planned for 2021.
Files that are converted will show an informational message at the top of the video player to let the viewer know the video is not presented in its original format.
Users can manually request conversion for files that were uploaded before the feature was enabled.
The feature will support the most common third-party file types. It will not support file types that are supported by the default video player (mp4, avi, etc.) but require a proprietary player/codec for playback. We are working to expand support to include these file types as well.
Frequently Asked Questions
The following is a list of commonly asked questions about the Third-Party Video Playback and Support feature.
How do I start using the Third-Party Video Playback and Support Feature?
The feature works in a way that it will automatically identify the supported files and convert them to produce a playable copy of an original CCTV when uploaded.
Also just a reminder, that you need to upload actual video files, as conversion from a zip or a folder is currently not supported yet. If you need to preserve a whole original evidence package (with player etc.) we recommend uploading the zip of that evidence, and then a separate video file that you need to playback.
You can upload CCTV evidence with any tool: Evidence.com uploader, Axon UploadXT, Citizen. The only limitation is the size of file that can be uploaded using E.com web upload (4GB).
Do I have to download all files and upload them again?
No. For files uploaded as a single video there is an option to request a manual conversion. When you open the details page with the video in supported format uploaded prior to this feature being enabled, you will see a message on the screen with a Request Playback button. Clicking on that button triggers the conversion process, and in a couple of minutes the video will be ready for playback.
What file types are supported?
The feature currently supports the following file types:
m2t, m65, max, mod, 3g2, 3gf, acsm, aira, ajp, am4, aov, arf, arv, ary, asx, avb, avc, avc1, avd, ave, ave-clean, avf, avi-clean, avi-time, avi_larger, avr, avs, awlive, ax, bdb, bes, bfs, bik, bin, bix, bk2, blk, bnp, body, box, bpv, braw, bu, bvr, bwm, bwv, camrec, car, cil, cli, cme, cpi, cvc, cx3, d, da, dad, dar, dat, data, dav, dav-clean, dav-time, dav1, dav3, dbx, dce, dga, dir, djp, dmi, dmskm, drv, dv, dv4, dv5, dvp, dvr, dvr~, dvs, dvt, dxa, edr, eds, epm, evf, ex01, exe, exe), exe-clean, exe1, exp, extract, eye, ezvp, file, fl4, fla, flm, flv, g64, g64x, gbf, gop, gxf, h263, h264, h265, h3r, h4v, h64, har, hav, hbox, hgd, hik, hkv, hldvr, hm4, hme, i8, icf, ifo, ifs, ifv, igd, imoviemobile, irf, iva, jdr, jjj, jv, kds, kvf, lfv, lrv, lvf, lwx, lxf, m1v, m2ts, m2v, m4f, matroska, media, mgv, mjp, mjpeg, mjpg, mkv, mov2, mpg2, msi, mts, mxf, mxg, n3r, noext, oml, par, psf, rf, rms, sec, strg, umv, v264, vcr, vid, video, vision, vmhrcd, vse, webm, XI1
Partnership for Third-Party Video Playback Support allows us to provide playback for a wide variety of file types, however there are files currently not supported by Partner. We would like to work with customers for them to provide us and Partner with sample files to add support for these file types.
Are redactions, clips, markers, transcription supported for converted evidence?
These features will be available for users with corresponding licenses enabled. Converted files will need to be extracted as new evidence in order to be redacted, clipped, marked or transcribed.