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Returns Investigations Critical Event Assistance
Returns Investigations Critical Event Assistance
  1. Axon Help Center
  2. Evidence.com

Evidence.com

Get the most out of your Evidence.com account

  • Troubleshooting

    • Issues with video playback or redaction
    • Not authorized to login from this location
    • Why can't I download more than 6 files at a time?
  • Getting Started

    • ★ Things You Aren't Doing, But Should Be
    • Support for Internet Explorer 11
    • Evidence.com Downloads
    • Accessing your agency
    • Managing Network Allowed Lists with Axon Cloud Services
    • Supported web browsers
    • Registering for an account
    • Evidence.com Ending Support for TLS 1.0 and 1.1
  • Axon Citizen

    • Axon Citizen Introduction
    • Axon Citizen Permissions and Settings Information
    • Citizen Evidence and Portal Detail Page Overview
    • Creating a Public Portal
    • Editing a Public Portal
    • Closing a Public Portal
    • Instructions for Evidence Collectors
    • Submission Notifications
    • Using Evidence.com to Triage Submissions
    • Virus Scan for Axon Citizen
    • Searching for Axon Citizen Evidence in Evidence.com
    • What Community Members See
  • Evidence

    • Importing evidence
    • Searching for evidence
    • Third-Party Video Support
    • Review Mode
    • Leveraging bulk actions
    • Adding a Category to Evidence
    • Tagging evidence
    • Extending retention periods
    • Reassigning evidence
    • Requesting access to evidence
    • Deleting and restoring evidence
    • Sharing and Unsharing Evidence
    • Exporting search results
    • Editing Evidence Title and ID
    • Viewing the evidence audit trail
    • Downloading evidence
    • Flagging and un-flagging evidence
    • Supported File Types
    • Viewing Document Evidence
    • Using the media player
    • Multicam Playback
    • Requesting Transcripts (On-Demand Transcription Service)
    • Redacting videos
    • Working with clips and markers
    • Working with image tools
    • Evidence Map
    • Publish to Social Media
    • Removing Axon Evidence Access to Your YouTube Account
    • Working with the traditional media player
  • Auto-Transcribe

    • Axon Auto-Transcribe Introduction
    • Auto-Transcribe Frequently Asked Questions
    • Auto-Transcribe Permissions
    • Auto-Transcribe Review Assistant
    • Auto-Transcribe Bulk Requests
    • Auto-Transcribe Transcription Assistant
    • Auto-Transcribe Sharing Transcriptions
  • Evidence Access Control

    • Evidence Access Control Overview
    • Adding Users and Groups to the Inside My Agency Access List
    • Modifying Inside My Agency Access List Information
    • Removing Users and Groups from the Inside My Agency Access List
    • Adding Users and Groups to an Outside My Agency Access List from the Evidence Search Page
    • Providing Evidence Outside My Agency by Unauthenticated Download Link
    • Adding Users and Groups to the Outside My Agency Access List
    • Modifying and Removing Users and Groups from Outside My Agency Access Lists
    • Manually Restricting Evidence Inside My Agency
    • Removing Evidence Restriction
  • Cases

    • Case Management Overview
    • Required Administrator Changes
    • Creating a Case
    • Searching Cases
    • Working with Case Search Results
    • View a Case
    • Case Details Page
    • Export a Case Audit Log
    • Add Evidence to a Case
    • Case Details Summary Tab
    • Case Details Evidence Tab
    • Working with Evidence in a Case
    • Working with Evidence Folders
    • Cases Access Control Lists
    • Sharing Cases to Partner Agencies
    • Sharing Cases to Partner Agencies - Subset Case Sharing Enabled
  • Redaction Studio and Redaction Assistant

    • Redaction Studio Introduction
    • Redaction Studio Terms and Concepts
    • Redaction Studio Layout and Controls
    • Redaction Studio Best Practices
    • Redaction Studio Training Videos
    • Using Redaction Studio for Video and Audio Redaction
    • Using Redaction Studio for Audio Extracts
    • Redaction Studio Annotation Tools
    • Using Redaction Studio for Image Redaction
    • Using Redaction Assistant
  • Inventory and Device Management

    • Inventory and Device Management Overview
    • Searching for devices
    • Working with Device Search Results
    • Working with a Device
    • Device Audit Trail Information
    • TASER 7 Health Page
    • TASER 7 Usage Dashboards
    • TASER 7 Pulse Graph Overview
    • Legacy TASER 7 Pulse Graph Overview
    • Vehicles
    • Assigning devices in bulk
    • Axon Camera Video Watermark Timestamp
  • Returns

    • Device Return Service Overview
    • Device Return Service Frequently Asked Questions
    • Returns Permissions
    • Returns Page Overview
    • Creating a New Return
    • Reviewing Submitted and Completed Returns
    • Canceling a Return
  • Reporting

    • Reporting overview
    • Generating a report
    • Downloading a report
  • Your Account

    • Accessing and updating your account information
    • Resetting your password/security questions
    • Verifying your mobile phone number
    • Changing your password
    • Changing languages
    • Updating email notifications
    • Viewing My Groups Information
  • License Tiers

    • License Tier Configuration Information
    • License Tier Frequently Asked Questions
  • Agency Configuration

    • Configuring your agency profile
    • Administering partner agencies
    • Categories and retention policies
    • Managing categories
    • Field Validation
    • Roles & Permissions
    • Ranks
    • Citizen Settings
    • Device Home
    • Custom Metadata
    • Human Transcription Service
    • Redaction Settings
    • Case Settings
    • Social Media Publishing
    • Controlling security settings
    • Axon Application Exceptions
    • Multi-Factor Authentication
    • API Settings
    • Axon Evidence and Flock Safety Integration
  • User Administration

    • Importing users in bulk
    • Adding a user
    • Account statuses
    • Re-inviting a user
    • Deactivating and reactivating users
    • Unlocking a user account
    • Resetting passwords and security questions
    • Changing a username
    • Edit other user account information
    • Viewing a user audit trail
    • Expire all passwords
  • Devices and Applications

    • Body Camera Settings
    • Early Access Devices
    • Fleet Settings
    • CEW Settings
    • Signal Configuration
    • Signal Sidearm Registration
    • Axon Respond for Devices Settings
    • Evidence Upload XT Settings
    • Axon View Settings
    • Axon Capture Settings
  • Groups

    • Groups overview
    • Group states
    • Permissions and Groups
    • Implementing groups
    • Updating group roles and permissions
    • Creating a group
    • Importing groups, members, and monitors
    • Searching for groups
    • Editing a group
    • Viewing group evidence
    • Viewing a group audit trail
    • Deleting a group
  • Evidence Groups

    • Evidence Groups Overview
    • Using Evidence Groups and Example
    • Permissions and Evidence Groups
    • Assigning Users to Evidence Groups
    • Manually Assigning Evidence to an Evidence Group

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