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  1. Axon Help Center
  2. Law Enforcement Online Store

Law Enforcement Online Store

FAQs for the Axon Law Enforcement Online Store.

  • Access

    • Check out the new MyAxon (https://my.axon.com) !
    • How do I get access to the Law Enforcement online store?
    • Who is eligible to access the Law Enforcement online store?
    • What is the difference between the Law Enforcement store (buy.axon.com) and the Consumer store (buy.taser.com)?
    • If I am a civilian, where do I go?
    • How do I reset my password?
    • How do I change my password while logged in?
    • How do I update my Account and Contact information?
    • I manage a large agency or business and have a lot of addresses. Can I get them loaded in easier?
    • What is Manage Address Book and how is it different from Contact Information?
    • How do I manage my invoices?
    • How do I manage my subscriptions?
    • How do I manage my templates?
    • How do I manage my orders?
    • How do I manage my carts?
    • How do I manage my address book?
  • Products

    • What products are available on the Law Enforcement online store?
    • What if I do not see a product that I want to purchase?
    • What if I do not see the Checkout button at checkout?
    • What is a wish list and how do I use it?
    • Can I generate a quote from the online store?
    • Can I request a quote or additional information from Sales through the online store?
    • What does the Contact Sales button do?
    • My Axon Body 2 Camera won't change or goes dark when I dock it - what do I do?
  • Tax

    • If I am a tax-exempt agency, will the online store reflect my status?
    • What if I see tax and am tax-exempt, what do I do?
  • Shipping Method

    • What is the standard delivery method?
    • Which shipping provider does Axon use?
    • Why is there no shipping charge?
    • Can I ship to a PO box?
    • Why am I required to include my company name?
    • Can I ship to my home address?
  • Payment Method

    • How do I pay by PO or Invoice?
    • Which Credit Cards does Axon accept?
    • Can I use a credit card on the Law Enforcement online store?
    • Can I pay by invoice on the Law Enforcement online store?
    • What if I am an authorized purchasing agent but do not see the invoice payment option?
    • Do I need a PO #?
    • I do not see using PO or Invoice as a payment method option, what do I do?
    • Can I edit my order once it is placed?
    • How do I place a credit card order?
    • What do I do if I get an address validation error?
    • What does “Buying on Behalf of the Agency” mean at checkout?
    • Can someone at Axon create an order for me?
  • Order Status

    • How do I add or remove items once I've already placed my order?
    • What does “In Process” mean as my order status?
    • When do items ship?
    • How do I know if a product is on backorder?
    • What happens if an order is backordered?
    • If one item is backordered, will my whole order be delayed?
    • What if I want to receive one item but the other item(s) is on backorder?
  • Points of Contact

    • Who do I contact with questions?
  • Legal

    • Where can I see the Terms & Conditions?

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