Law Enforcement Online Store
FAQs for the Axon Law Enforcement Online Store.
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Access
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Check out the new MyAxon (my.axon.com) to view all of our help content and much more! This site will be redirected and replaced by MyAxon on May 10, 2021. Click here to learn more.
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How do I get access to the Law Enforcement online store?
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Who is eligible to access the Law Enforcement online store?
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What is the difference between the Law Enforcement store (buy.axon.com) and the Consumer store (buy.taser.com)?
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If I am a civilian, where do I go?
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How do I reset my password?
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How do I change my password while logged in?
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How do I update my Account and Contact information?
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I manage a large agency or business and have a lot of addresses. Can I get them loaded in easier?
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What is Manage Address Book and how is it different from Contact Information?
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How do I manage my invoices?
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How do I manage my subscriptions?
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How do I manage my templates?
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How do I manage my orders?
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How do I manage my carts?
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How do I manage my address book?
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Check out the new MyAxon (my.axon.com) to view all of our help content and much more! This site will be redirected and replaced by MyAxon on May 10, 2021. Click here to learn more.
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Products
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What products are available on the Law Enforcement online store?
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What if I do not see a product that I want to purchase?
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What if I do not see the Checkout button at checkout?
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What is a wish list and how do I use it?
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Can I generate a quote from the online store?
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Can I request a quote or additional information from Sales through the online store?
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What does the Contact Sales button do?
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My Axon Body 2 Camera won't change or goes dark when I dock it - what do I do?
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What products are available on the Law Enforcement online store?
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Tax
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Shipping Method
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Payment Method
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How do I pay by PO or Invoice?
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Which Credit Cards does Axon accept?
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Can I use a credit card on the Law Enforcement online store?
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Can I pay by invoice on the Law Enforcement online store?
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What if I am an authorized purchasing agent but do not see the invoice payment option?
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Do I need a PO #?
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I do not see using PO or Invoice as a payment method option, what do I do?
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Can I edit my order once it is placed?
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How do I place a credit card order?
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What do I do if I get an address validation error?
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What does “Buying on Behalf of the Agency” mean at checkout?
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Can someone at Axon create an order for me?
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How do I pay by PO or Invoice?
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Order Status
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How do I add or remove items once I've already placed my order?
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What does “In Process” mean as my order status?
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When do items ship?
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How do I know if a product is on backorder?
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What happens if an order is backordered?
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If one item is backordered, will my whole order be delayed?
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What if I want to receive one item but the other item(s) is on backorder?
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How do I add or remove items once I've already placed my order?
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Points of Contact
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Legal