Law Enforcement Online Store
FAQs for the Axon Law Enforcement Online Store.
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Access
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How do I get access to the Law Enforcement online store?
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Who is eligible to access the Law Enforcement online store?
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What is the difference between the Law Enforcement store (buy.axon.com) and the Consumer store (buy.taser.com)?
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If I am a civilian, where do I go?
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How do I reset my password?
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How do I change my password while logged in?
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How do I update my Account and Contact information?
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I manage a large agency or business and have a lot of addresses. Can I get them loaded in easier?
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What is Manage Address Book and how is it different from Contact Information?
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How do I manage my invoices?
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How do I manage my subscriptions?
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How do I manage my templates?
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How do I manage my orders?
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How do I manage my carts?
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How do I manage my address book?
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How do I get access to the Law Enforcement online store?
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Products
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What products are available on the Law Enforcement online store?
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What if I do not see a product that I want to purchase?
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What if I do not see the Checkout button at checkout?
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What is a wish list and how do I use it?
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Can I generate a quote from the online store?
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Can I request a quote or additional information from Sales through the online store?
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What does the Contact Sales button do?
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My Axon Body 2 Camera won't change or goes dark when I dock it - what do I do?
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What products are available on the Law Enforcement online store?
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Tax
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Shipping Method
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Payment Method
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How do I pay by PO or Invoice?
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Which Credit Cards does Axon accept?
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Can I use a credit card on the Law Enforcement online store?
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Can I pay by invoice on the Law Enforcement online store?
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What if I am an authorized purchasing agent but do not see the invoice payment option?
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Do I need a PO #?
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I do not see using PO or Invoice as a payment method option, what do I do?
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Can I edit my order once it is placed?
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How do I place a credit card order?
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What do I do if I get an address validation error?
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What does “Buying on Behalf of the Agency” mean at checkout?
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Can someone at Axon create an order for me?
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How do I pay by PO or Invoice?
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Order Status
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How do I add or remove items once I've already placed my order?
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What does “In Process” mean as my order status?
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When do items ship?
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How do I know if a product is on backorder?
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What happens if an order is backordered?
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If one item is backordered, will my whole order be delayed?
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What if I want to receive one item but the other item(s) is on backorder?
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How do I add or remove items once I've already placed my order?
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Points of Contact
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Legal